1. General Policy

All bookings at The Orange Farm Stay are made on a first-come, first-served basis and require advance confirmation through partial or full payment. Our team puts effort into preparing your stay or event in advance, which is why we maintain a structured refund policy.

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2. Cancellation by the Guest

Cancellations Made More Than 7 Days Before the Visit

• A partial refund (up to 50%) will be processed.

• The non-refundable amount covers administrative and booking preparation charges.

Cancellations Made Within 3 to 7 Days of the Visit

• A 30% refund may be issued.

• The rest is retained to cover advance arrangements, staff bookings, and lost availability.

Cancellations Within 72 Hours of Visit or No-Show

• No refund will be provided.

• You may request to reschedule the visit (subject to availability and management approval).

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3. Cancellation or Rescheduling by Orange Farm Stay 

In rare cases, if we must cancel or reschedule your booking due to unforeseen reasons such as:

• Severe weather

• Government restrictions

• Farm maintenance or technical failure

We will:​

• Allow you to reschedule without penalty (valid for 3 months from the original booking date)

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4. Rescheduling Policy

• One-time rescheduling is allowed if you notify us at least 72 hours before your booking date.

• Rescheduled bookings must fall within 3 months of the original date.

• Rescheduling is subject to slot availability and seasonal pricing differences, if any.

 

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5. Event Bookings

Due to the nature of event planning and décor/logistics:

• A non-refundable advance (generally 30–50%) is required.

• If the event is cancelled less than 10 days in advance, no refund is issued.

• For cancellations with more than 10 days' notice, up to 50% of the total amount may be refunded (excluding the advance).

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6. Refund Timeline

• Refunds, if approved, will be credited within 7–10 business days from the date of cancellation confirmation.

• Refunds are issued through the same method of payment (e.g., UPI, bank transfer).

• You’ll receive a confirmation message or email once your refund has been initiated.

 

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7. Non-Refundable Scenarios

Refunds will not be applicable under the following situations:

• Guests failing to show up on the booking date without prior notice

• Reduced number of guests arriving without prior update (adjustment not guaranteed)

• Early check-outs due to weather, personal reasons, or schedule changes

• Damage caused to the property or violation of house rules